✉  benedict.smith@northpoint360.co.uk        ☎   0113 8805 360

FREQUENTLY ASKED

QUESTIONS

NORTHPOINT360

An appointment can be booked by phone, email, or whatsapp.

Call 0113 8805 360 to speak to a member of our team about your requirements and to get your property scheduled in for a shoot.

Email benedict.smith@northpoint360.co.uk with your requirements and we will get right back to you.

Whatsapp message Benedict on 07594 353144

We recommend at giving at least 2-3 days notice to secure a preferred time and date, however if it is urgent and last-minute, give us a call and we will do our best to accommodate your needs!

This depends on the size of the property, however the average amount of time we spend at a property is 90 minutes.

Any time during daylight is suitable. Appointments are made based on our mutual availability, and our dedicated editing team will make sure that the house looks it’s best with guaranteed blue skies, regardless of the time of day and the weather.

Absolutely. It’s your seller’s home to tell them they are free to hang out while I am photographing. But please know I am able to produce better images in the short amount of time I am on the property when distractions are limited. Even if you or the seller are on site, please make sure all staging and cleaning is complete prior to the appointment. And please keep all children and pets away from equipment during appointments.

Absolutely. An unfurnished home allows prospective buyers to visualise the property as a blank canvas without distractions. We also offer virtual staging.

Get in touch for a copy of our preparation guide. We can also provide you with a ‘white-labelled’ copy to provide to vendors if you prefer.

We turn all imagery around within 24 hours from the end of the appointment day.

Within 24 hours of the end of the appointment day, you will receive an email with two links: one link to a Google Drive folder containing high resolution and web-ready copies of the edited photography and the floor plans, and one link to the completed virtual tour (if applicable).

If you need to cancel or re-schedule for any reason, call Benedict on 07594 353 144 or email benedict.smith@northpoint360.co.uk as soon as you can. If your appointment is cancelled within 24 hours of the appointment, a cancellation fee may apply.

We are used to less than ideal weather here in England. Luckily our dedicated team of photo editors are on hand to make sure all skies are blue and properties are displayed in their best possible light.

Take a look at our pricing page for up to date information on pricing and packages.

Whilst our rates are already amongst the most competitive in the region, we do occasionally offer discounts for agents that commit to a minimum order every month.

We cover Leeds and surrounding areas (~15 miles). We will occasionally travel further afield upon request however a fee may apply.

Basic virtual tours are hosted on our own secure private server. Source files can be supplied upon request to be hosted by yourself if required. A transfer fee may apply.

Matterport tours are hosted by Matterport.

Virtual Tours, once hosted on our server or by Matterport, can be sent via a weblink, embedded onto your own website using some simple code, or connected to rightmove listings and other property portals.

Any Questions?

Location

Leeds, UK

Contact Us

Phone :  (+44)  0113 8805 360

Email : benedict.smith@northpoint360.co.uk

Our Hours

MON – FRI   09:00 – 18:00

SAT   10:00 – 14:00

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