This Privacy Policy explains how Northpoint360 Property Marketing (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website or contact us directly.
 

1. What Information We Collect

We may collect and store the following types of personal information:

• Your name, phone number, and email address when you contact us

• Your business name and property address when booking services

• Website usage data via cookies (see our Cookie Policy)
   

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes

• Deliver our services and communicate with you about your booking

• Send invoices and manage payments

• Improve our website and customer experience (through analytics)

We do not sell, rent, or share your personal information with third parties for marketing purposes.
 

3. Legal Basis for Processing

We process your data based on:

• Consent (when you contact us via our website or email)

• Contractual necessity (to provide services you’ve requested)

• Legitimate interests (e.g. to improve our services and prevent fraud)
   

4. How We Store Your Data

We store your data securely using cloud-based tools and services. We retain customer records only for as long as necessary to fulfil the purpose of collection, or to comply with legal and tax obligations.
 

5. Your Rights

Under UK data protection law, you have the right to:

• Access a copy of your personal data

• Request correction or deletion of your data

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)
   

To exercise these rights, please contact us at: benedict.smith@northpoint360.co.uk